Wallet loads not showing up in app

Incident Report for Pleo

Resolved

The issue has now been resolved.

Posted Oct 22, 2020 - 15:09 UTC

Update

The issue is still ongoing. We're currently waiting on our third party provider to fix the issue on their end.

Thank you again for your patience.

Posted Oct 22, 2020 - 11:03 UTC

Identified

We have identified the issue and we're working towards a resolution.

Posted Oct 21, 2020 - 13:44 UTC

Investigating

We're currently investigating an issue with wallet loads, in most cases GBP loads.

Recent GBP wallet loads might not appear in the application, but the money is still there and it's usable. If you have recently performed a wallet load, there's a high chance you can perform transactions, even if the balance in the app appears to be low.

We'll keep you updated on the progress.

Thank you for your patience!

Posted Oct 21, 2020 - 13:37 UTC

This incident affected: 💰 Wallet.