Increasing errors processing transactions

Incident Report for Pleo

Resolved

This incident has been resolved.

Posted Sep 28, 2019 - 18:30 UTC

Monitoring

Mitigating actions have been completed and authorisation processing has been stable since 18:30 UK time. Our payment processor is conducting further checks and will continue to monitor closely.

Posted Sep 28, 2019 - 17:46 UTC

Update

Investigations of the root cause and mitigating actions continue. However a proportion of authorisations continue to be impacted.

Posted Sep 28, 2019 - 17:04 UTC

Investigating

We are noticing an increase of errors while processing transactions. We are working closely with our payment provider to resolve the situation. We will update this incident once we have more information.

Posted Sep 28, 2019 - 16:05 UTC

This incident affected: 💳 Transactions.