Affected components
No components marked as affected
Updates
Resolved
This incident has been resolved.
Tue, Apr 16, 2024, 04:44 PM
Monitoring
Update: Issue is resolved for all affected customers; we are monitoring for any unexpected behaviuor in the coming hours.
Tue, Apr 16, 2024, 04:32 PM(12 minutes earlier)
Identified
We have an ongoing problem with some customers being shown a page saying 'your subscription is inactive'. This, unfortunately, blocks most use cases in our app for those affected.
Root cause is identified and we are working on cleaning up the errors.
Importantly:
All customer cards and transactions still work as normal
No data was lost
Tue, Apr 16, 2024, 03:25 PM(1 hour earlier)