Issue affecting auto top-up wallet loads in Denmark

Incident Report for Pleo

Resolved

All affected customers should see the correct balances reflected now

Posted Oct 02, 2023 - 10:58 UTC

Update

We've spotted that something has gone wrong. We have identified the root cause and expect to resolve this within 2-3 hours.

Posted Oct 02, 2023 - 09:17 UTC

Identified

We've spotted that the refeence we receive from DanskeBank for a wallet topup is different from what was generated in Cupid. Hence, Cupid complains about not able to find the Invoice

Posted Oct 02, 2023 - 09:02 UTC

This incident affected: 💰 Wallet.