Issue affecting auto top-up wallet loads in Denmark

Resolved·Degraded performance

All affected customers should see the correct balances reflected now

Mon, Oct 2, 2023, 10:58 AM

(2 years ago)

Affected components

Oct 2, 2023, 09:02 AM

10:58 AM

Updates

Resolved

All affected customers should see the correct balances reflected now

Mon, Oct 2, 2023, 10:58 AM

Identified

We've spotted that something has gone wrong. We have identified the root cause and expect to resolve this within 2-3 hours.

Mon, Oct 2, 2023, 09:17 AM(1 hour earlier)

Identified

We've spotted that the refeence we receive from DanskeBank for a wallet topup is different from what was generated in Cupid. Hence, Cupid complains about not able to find the Invoice

Mon, Oct 2, 2023, 09:02 AM(15 minutes earlier)