Funds received but not topped up in your wallet

Incident Report for Pleo

Resolved

The incident has been fully resolved.

Posted Jul 17, 2024 - 20:32 UTC

Monitoring

The issue has been found and resolved, and we are currently monitoring the situation to ensure stability.

Posted Jul 17, 2024 - 17:45 UTC

Investigating

We've spotted that we've received transfers but the funds have not automatically been added to our customer's Wallets. We're currently investigating the issue, and will provide an update soon on when you can expect to see the funds topped up in your Wallet.

Posted Jul 17, 2024 - 16:04 UTC

This incident affected: 💰 Wallet.