Card transactions impacted
Resolved·Full outage

We have completed our investigation of the irregular issues with the transaction processing engine and have resolved them. It is now possible to use virtual cards and Apple/Google Pay again. Thank you for your patience and understanding as we have worked on this issue!

Mon, Jul 25, 2022, 12:58 PM
(2 years ago)
·
Affected components
💳 Transactions
💰 Wallet
Card
Updates

Resolved

We have completed our investigation of the irregular issues with the transaction processing engine and have resolved them. It is now possible to use virtual cards and Apple/Google Pay again. Thank you for your patience and understanding as we have worked on this issue!

Mon, Jul 25, 2022, 12:58 PM

Investigating

We continue to Experience issues with our transaction processing. We continue to decline transactions with Apple/Google pay.Transactions with Virtual cards will be declined outright. However transactions with physical cards will now be possible online.We apologise for any inconvenience this may cause and will keep you updated as we work to resolve this as quickly as we can.

Mon, Jul 25, 2022, 10:39 AM(2 hours earlier)

Investigating

We are still investigating irregular issues with virtual cards. We continue to decline transactions with Apple/Google pay.Transactions with Virtual cards will be declined outright. However transactions with physical cards will now be possible online.Transactions in Ukraine will again be possible.We apologise for any inconvenience this may cause and will keep you updated as we work to resolve this as quickly as we can.

Sun, Jul 24, 2022, 11:17 AM(23 hours earlier)

Investigating

We are continuing to investigate this issue.

Sun, Jul 24, 2022, 11:11 AM

Investigating

We are still investigating irregular issues with virtual cards. We continue to decline transactions with Apple/Google pay.Transactions with Virtual cards will be declined outright. However transactions with physical cards will now be possible online.Transactions in Ukraine will again be possible.We apologise for any inconvenience this may cause and will keep you updated as we work to resolve this as quickly as we can.

Sat, Jul 23, 2022, 09:33 PM(13 hours earlier)

Investigating

We are still investigating irregular issues with virtual cards. You can use your physical card for in-store and online spend. Virtual cards and Apple/Google Pay are currently unavailable. We apologise for any inconvenience this may cause and will keep you updated as we work to resolve this as quickly as we can.

Sat, Jul 23, 2022, 08:40 PM(52 minutes earlier)

Investigating

We are still investigating irregular issues with our transaction processing engine. You can use your physical card for in-store spend. Online spend with virtual & physical cards and Apple/Google Pay is currently unavailable. We apologise for any inconvenience this may cause and will keep you updated here.

Sat, Jul 23, 2022, 05:53 PM(2 hours earlier)

Investigating

We are experiencing irregular issues with our transaction processing engine and are investigating. You can use your physical card for in-store spend. Online spend with virtual & physical cards and Apple/Google Pay is currently unavailable. We apologise for any inconvenience this may cause and will keep you updated here.

Sat, Jul 23, 2022, 12:07 PM(5 hours earlier)

Investigating

We are continuing to investigate this issue.

Sat, Jul 23, 2022, 11:03 AM(1 hour earlier)

Investigating

We are experiencing issues with our transactions processing engine and are investigating. We apologise for any inconvenience this may cause and will keep you updated here.

Fri, Jul 22, 2022, 08:08 PM(14 hours earlier)
Powered by