Service Interruption: Apple Pay and Google Pay Provisioning
Resolved·Degraded performance

This incident has been resolved.

Thu, Jun 20, 2024, 08:11 PM
(1 year ago)
·
Affected components
Card
Updates

Resolved

This incident has been resolved.

Thu, Jun 20, 2024, 08:11 PM

Monitoring

We've received information from our external partner that they're in the process of implementing a fix and it should be rolled out in the next couple of hours.

Thank you for your understanding.

Thu, Jun 20, 2024, 03:34 PM(4 hours earlier)

Investigating

We are currently experiencing a temporary interruption in our in-app flow for adding Pleo cards to Apple Pay and Google Pay wallets due to an issue with our external partners. Our team is actively working to resolve this issue as quickly as possible.

What you need to know:

Affected Services: Adding Pleo card to Apple Pay and Google Pay.Impact: Users may be unable to add new cards to their Apple Pay and Google Pay wallets via our app.Estimated Resolution Time: We are working diligently to resolve the issue and will provide updates as soon as more information is available from our partners.

We apologise for any inconvenience this may cause and appreciate your patience. If you require immediate assistance, please contact our support team.

Thank you for your understanding.

Thu, Jun 20, 2024, 12:15 PM(3 hours earlier)

Investigating

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Thu, Jun 20, 2024, 12:11 PM

Investigating

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Thu, Jun 20, 2024, 12:10 PM

Investigating

We are currently experiencing a temporary interruption in our in-app flow for adding Pleo cards to Apple Pay and Google Pay wallets due to an issue with our external partners. Our team is actively working to resolve this issue as quickly as possible.

What you need to know:

Affected Services: Adding Pleo card to Apple Pay and Google Pay.Impact: Users may be unable to add new cards to their Apple Pay and Google Pay wallets via our app.Estimated Resolution Time: We are working diligently to resolve the issue and will provide updates as soon as more information is available from our partners.

We apologise for any inconvenience this may cause and appreciate your patience. If you require immediate assistance, please contact our support team.

Thank you for your understanding.

Thu, Jun 20, 2024, 11:51 AM(18 minutes earlier)
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