Issues have been resolved

SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how (link to article)

We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages.
This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method)

We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this.
We are monitoring the situation closely.
As a workaround for affected users we suggest they follow this guide (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) to change their authentication method to an authenticator app.

Investigating: SMS Delivery Issues

We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:

- Viewing cards

- Creating new cards

- Onboarding new users

Our team is actively investigating the root cause. We will provide an update as soon as we have more information.