New expenses are not being created
Resolved·Full outage

This incident has been resolved.

Fri, Jul 2, 2021, 12:44 PM
(4 years ago)
·
Affected components
💳 Transactions
Expense Creation
Updates

Resolved

This incident has been resolved.

Fri, Jul 2, 2021, 12:44 PM

Monitoring

Our partner has resolved the issue on their end and we have caught up with the delay. The delayed new expenses should now be visible in the app again. We are monitoring the situation on our side to make sure it is entirely resolved. We apologise for any inconvenience caused.

Fri, Jul 2, 2021, 11:18 AM(1 hour earlier)

Identified

We are continuing to work on a fix for this issue.

Fri, Jul 2, 2021, 10:34 AM(44 minutes earlier)

Identified

We are continuing to work on a fix for this issue.

Fri, Jul 2, 2021, 10:31 AM

Identified

Our partner has confirmed the issue and is working to resolve it

Fri, Jul 2, 2021, 10:24 AM

Investigating

We are continuing to investigate this issue.

Fri, Jul 2, 2021, 10:16 AM

Investigating

We are investigating an issue where expenses are not being created for new transactions. The card still works and the purchase is approved, the expense does not show up in the Pleo app and receipts cannot be uploaded as a result.

Fri, Jul 2, 2021, 10:16 AM
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