Users logged out automatically and not receiving OTP
Resolved

We think the impact from the issue is over.

Fri, Jul 19, 2024, 01:47 PM
(11 months ago)
·
Affected components

No components marked as affected

Updates

Resolved

We think the impact from the issue is over.

Fri, Jul 19, 2024, 01:47 PM

Monitoring

Systems are functioning normally.

Tue, Jul 9, 2024, 02:46 PM(1 week earlier)

Monitoring

We have identified that several users were logged out, leading to an increase in login issues. While no specific problem has been found within our systems, we are actively monitoring the situation.

Mon, Jul 8, 2024, 04:06 PM(22 hours earlier)

Investigating

We are still investigating the root cause. The issue is still ongoing and affected customers cannot log in.

Mon, Jul 8, 2024, 12:49 PM(3 hours earlier)

Investigating

We've spotted that something has gone wrong regarding users logged out. We're currently investigating the issue, and will provide an update soon.

Mon, Jul 8, 2024, 10:01 AM(2 hours earlier)
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