Issues displaying virtual card details

Incident Report for Pleo

Resolved

Wallet loads and card details issues are now resolved. We keep open the discussions with our payment processor in order to improve the response times.

Posted Aug 22, 2018 - 11:46 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 22, 2018 - 10:39 UTC

Monitoring

The third party Issue is now resolved but we are still experiencing slow response times. We will keep monitoring until full resolution.

Posted Aug 22, 2018 - 09:39 UTC

Identified

Our partner processor is having intermittent issues with producing the card details. We are in communication with them to help with the recovery.

Posted Aug 22, 2018 - 07:54 UTC

This incident affected: 💰 Wallet.