{"page":{"id":"01JEV56RY0P76Q6QPHRZN5SJ9D","name":"Pleo","url":"https://status.pleo.io/","updated_at":"2026-09-15T15:09:03Z"},"incidents":[{"id":"01M25P50VWYSB66WZ9Y8KM3SMD","name":"Instant top-up option for Sweden","status":"resolved","created_at":"2026-09-10T12:54:44Z","updated_at":"2026-09-15T15:09:03Z","resolved_at":"2026-09-15T15:09:03Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01M2JSTJ6HAPVVFC8Q0BW7WNEW","body":"We have found the root cause and instant funding in Sweden should be back to normal. Thank you for your patience","created_at":"2026-09-15T15:09:03Z","display_at":"2026-09-15T15:09:03Z","incident_id":"01M25P50VWYSB66WZ9Y8KM3SMD","status":"resolved","updated_at":"2026-09-15T15:09:03Z"},{"id":"01M2JETGYY8AP93261RQS29X5G","body":"We are experiencing issues with AutoGiro collections and automated top-up rules in Sweden. To avoid funding delays, please top up using **standard manual bank transfer**. We are actively working to resolve this.","created_at":"2026-09-15T11:56:48Z","display_at":"2026-09-15T11:56:48Z","incident_id":"01M25P50VWYSB66WZ9Y8KM3SMD","status":"investigating","updated_at":"2026-09-15T11:56:48Z"},{"id":"01M27V2HFCKCNJZFZNXWSGP0R6","body":"We are experiencing issues with AutoGiro collections and automated top-up rules in Sweden. To avoid funding delays, please top up using **standard manual bank transfer**. We are actively working to resolve this.","created_at":"2026-09-11T08:59:14Z","display_at":"2026-09-11T08:59:14Z","incident_id":"01M25P50VWYSB66WZ9Y8KM3SMD","status":"investigating","updated_at":"2026-09-11T08:59:14Z"},{"id":"01M25P50VWKMXYASV5DX0V4NY2","body":"We are currently investigating an issue with instant funding in Sweden. Please use **standard bank transfer** to top up your account without delay. We appreciate your patience while we work on a fix.","created_at":"2026-09-10T12:54:44Z","display_at":"2026-09-10T12:54:44Z","incident_id":"01M25P50VWYSB66WZ9Y8KM3SMD","status":"investigating","updated_at":"2026-09-10T12:54:44Z"}]},{"id":"01KXJDGNN5HF8J09GXX1X2YF9V","name":"SCA Issues with 3rd Party","status":"resolved","created_at":"2026-07-15T08:15:27Z","updated_at":"2026-07-15T10:45:38Z","resolved_at":"2026-07-15T10:45:38Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KXJP3NB0BXJ6RQ4V2YSF4N7V","body":"SCA traffic has recovered as of 11:00 CEST and transactions are no longer impacted.","created_at":"2026-07-15T10:45:38Z","display_at":"2026-07-15T10:45:38Z","incident_id":"01KXJDGNN5HF8J09GXX1X2YF9V","status":"resolved","updated_at":"2026-07-15T10:45:38Z"},{"id":"01KXJJ09DHA4B86AWZAWXNA4W8","body":"We are seeing that traffic for SCA has recovered as of 11:00 CEST. We are continuing to monitor to ensure that the incident has been resolved.","created_at":"2026-07-15T09:33:53Z","display_at":"2026-07-15T09:33:53Z","incident_id":"01KXJDGNN5HF8J09GXX1X2YF9V","status":"monitoring","updated_at":"2026-07-15T09:33:53Z"},{"id":"01KXJGG087TNTYTP06C66DB1PX","body":"We are seeing that traffic for SCA appears to have recovered. Mastercard has not yet confirmed the incident as resolved, so you may still experience intermittent transaction failures. We are continuing to monitor the incident closely.","created_at":"2026-07-15T09:07:31Z","display_at":"2026-07-15T09:07:31Z","incident_id":"01KXJDGNN5HF8J09GXX1X2YF9V","status":"investigating","updated_at":"2026-07-15T09:07:31Z"},{"id":"01KXJDGNN5SDYXJ5Y2E1MJ3X8Z","body":"Customers may experience intermittent transaction failures during the impact period.\n\nMastercard teams are actively investigating this issue and will provide an update as soon as possible.","created_at":"2026-07-15T08:15:27Z","display_at":"2026-07-15T08:15:27Z","incident_id":"01KXJDGNN5HF8J09GXX1X2YF9V","status":"investigating","updated_at":"2026-07-15T08:43:07Z"}]},{"id":"01KR0SDY4JQZSYATR0ET6SMB54","name":"Identified: SMS delivery issues affecting some users","status":"resolved","created_at":"2026-05-07T08:38:51Z","updated_at":"2026-05-14T06:48:53Z","resolved_at":"2026-05-14T06:48:53Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KRJKXKDJ5KZQ4D0717ESYDQ6","body":"Issues have been resolved","created_at":"2026-05-14T06:48:53Z","display_at":"2026-05-14T06:48:53Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"resolved","updated_at":"2026-05-14T06:48:53Z"},{"id":"01KRDZ4VG0MHA98M3YHGH36VPG","body":"SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. [Learn how](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method \"Learn how\") (link to article)","created_at":"2026-05-12T11:28:53Z","display_at":"2026-05-12T11:28:53Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"identified","updated_at":"2026-05-12T11:28:53Z"},{"id":"01KRBCHQRJAHW571EP93NRY032","body":"We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages.\nThis is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method \"https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method\"))","created_at":"2026-05-11T11:25:23Z","display_at":"2026-05-11T11:25:23Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"identified","updated_at":"2026-05-11T11:25:23Z"},{"id":"01KR39Z7ZJCR70RFDM1MY096JY","body":"We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this.\nWe are monitoring the situation closely.\nAs a workaround for affected users we suggest they follow this guide ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method \"https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method\")) to change their authentication method to an authenticator app.","created_at":"2026-05-08T08:06:25Z","display_at":"2026-05-08T08:06:25Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"identified","updated_at":"2026-05-08T08:06:25Z"},{"id":"01KR0VM6RS5Q0DXS0WJYEG3R3V","body":" **Investigating: SMS Delivery Issues**                                                                                                                   \n\n \n\nWe are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:                                                                                                                                                                                                                                                                                      \n\n - Viewing cards                                                                                                                                      \n\n - Creating new cards                                                                                                                                 \n\n - Onboarding new users                                                                                                                               \n\n                                                                                                                                                      \n\n Our team is actively investigating the root cause. We will provide an update as soon as we have more information. ","created_at":"2026-05-07T09:17:14Z","display_at":"2026-05-07T09:17:14Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"investigating","updated_at":"2026-05-07T09:17:14Z"},{"id":"01KR0SDY4JECMRJNFSD2P1AXK9","body":"We are currently investigating reports of SMS messages not being delivered to some users. \n\n \n\nThis may affect actions that require SMS verification, including: \n\n- Viewing cards \n\n- Creating new cards \n\n- Onboarding new users \n\n \n\nOur team is actively investigating the root cause. We will provide an update as soon as we have more information.","created_at":"2026-05-07T08:38:51Z","display_at":"2026-05-07T08:38:51Z","incident_id":"01KR0SDY4JQZSYATR0ET6SMB54","status":"investigating","updated_at":"2026-05-07T08:38:51Z"}]},{"id":"01KPNHB8J0Q5Y6ZTMMEG4WE5CM","name":"Login issues on Pleo web app","status":"resolved","created_at":"2026-04-20T13:30:14Z","updated_at":"2026-04-20T13:47:40Z","resolved_at":"2026-04-20T13:47:40Z","impact":"critical","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KPNJB5E1RP9MZRPVNBEZS00B","body":"The issue has been solved, access to the Pleo web app has been restored.\n","created_at":"2026-04-20T13:47:40Z","display_at":"2026-04-20T13:47:40Z","incident_id":"01KPNHB8J0Q5Y6ZTMMEG4WE5CM","status":"resolved","updated_at":"2026-04-20T13:47:40Z"},{"id":"01KPNHQDNC80X2RYNTJ9FK8EMT","body":"We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.\n\nCustomers should still be able to access the mobile app.","created_at":"2026-04-20T13:36:53Z","display_at":"2026-04-20T13:36:53Z","incident_id":"01KPNHB8J0Q5Y6ZTMMEG4WE5CM","status":"investigating","updated_at":"2026-04-20T13:36:53Z"},{"id":"01KPNHGRK1B7R0DM64FFNBMXEE","body":"We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.","created_at":"2026-04-20T13:33:15Z","display_at":"2026-04-20T13:33:15Z","incident_id":"01KPNHB8J0Q5Y6ZTMMEG4WE5CM","status":"investigating","updated_at":"2026-04-20T13:33:15Z"},{"id":"01KPNHB8J07FX1ZDQ74TNFZYKS","body":"We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.","created_at":"2026-04-20T13:30:15Z","display_at":"2026-04-20T13:30:14Z","incident_id":"01KPNHB8J0Q5Y6ZTMMEG4WE5CM","status":"investigating","updated_at":"2026-04-20T13:30:15Z"}]},{"id":"01KMQ8K0PV63F0CEV72BNYN40A","name":"Customers may experience issues viewing, updating, and seeing card details.","status":"resolved","created_at":"2026-03-27T09:04:17Z","updated_at":"2026-03-27T11:44:57Z","resolved_at":"2026-03-27T11:44:57Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KMQHS73V4VXVRQHD8Z350GED","body":"The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.","created_at":"2026-03-27T11:44:57Z","display_at":"2026-03-27T11:44:57Z","incident_id":"01KMQ8K0PV63F0CEV72BNYN40A","status":"resolved","updated_at":"2026-03-27T11:44:57Z"},{"id":"01KMQBSJ6CAKNKC6DMDPFSTEVM","body":"We’ve stabilised our core systems, and we’re continuing to monitor closely.","created_at":"2026-03-27T10:00:17Z","display_at":"2026-03-27T10:00:17Z","incident_id":"01KMQ8K0PV63F0CEV72BNYN40A","status":"monitoring","updated_at":"2026-03-27T10:00:17Z"},{"id":"01KMQAGWZ8PP70Z9ZZQVFZ9AQ2","body":"We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.","created_at":"2026-03-27T09:38:04Z","display_at":"2026-03-27T09:38:04Z","incident_id":"01KMQ8K0PV63F0CEV72BNYN40A","status":"investigating","updated_at":"2026-03-27T09:38:04Z"},{"id":"01KMQ8K0PVWM5S2NZ2H49J6GFN","body":"We are seeing degraded performance related to card management and are investigating the issue.","created_at":"2026-03-27T09:04:17Z","display_at":"2026-03-27T09:04:17Z","incident_id":"01KMQ8K0PV63F0CEV72BNYN40A","status":"investigating","updated_at":"2026-03-27T09:04:17Z"}]},{"id":"01KK12NVBGG53GZTW5HKR90FDB","name":"Issues viewing cards have been resolved","status":"resolved","created_at":"2026-03-06T08:01:59Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-03-06T09:43:54Z","impact":"major","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KK18GF31ZFFQ04QG78BAAMZ3","body":"We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.","created_at":"2026-03-06T09:43:54Z","display_at":"2026-03-06T09:43:54Z","incident_id":"01KK12NVBGG53GZTW5HKR90FDB","status":"resolved","updated_at":"2026-03-06T09:43:54Z"},{"id":"01KK12NVBGN5WQYBCXS9K5S43E","body":"An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.","created_at":"2026-03-06T08:01:59Z","display_at":"2026-03-06T08:01:59Z","incident_id":"01KK12NVBGG53GZTW5HKR90FDB","status":"identified","updated_at":"2026-03-06T08:13:32Z"}]},{"id":"01KJ7HXAHH8Q5Q46Z5BD1BNJ18","name":"Issues opening the mobile app on Android devices","status":"resolved","created_at":"2026-02-24T10:07:57Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-02-24T12:03:52Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KJ7RHJ26KWMHHPCW1X0F65WP","body":"A fix (v26.9.0) has been released to the Google Play store.  We will continue to monitor rollout to ensure affected users are no longer experiencing these issues.  We are grateful for your patience during this time and apologise for any inconvenience this may have caused.","created_at":"2026-02-24T12:03:52Z","display_at":"2026-02-24T12:03:52Z","incident_id":"01KJ7HXAHH8Q5Q46Z5BD1BNJ18","status":"resolved","updated_at":"2026-02-24T12:03:52Z"},{"id":"01KJ7HXAHHGBRRHQX4AWGZFPWN","body":"We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.","created_at":"2026-02-24T10:07:57Z","display_at":"2026-02-24T10:07:57Z","incident_id":"01KJ7HXAHH8Q5Q46Z5BD1BNJ18","status":"investigating","updated_at":"2026-02-24T10:07:57Z"}]},{"id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","name":"Degraded performance of the mobile and web apps","status":"resolved","created_at":"2026-02-12T09:08:47Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-02-12T14:31:23Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KH947269BFF0SKSC2F7DZV3Z","body":"We've confirmed that the service degradation is now resolved","created_at":"2026-02-12T14:31:23Z","display_at":"2026-02-12T14:31:23Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"resolved","updated_at":"2026-02-12T14:31:23Z"},{"id":"01KH8STYXQ98CD8MTSKGRS0K98","body":"We continue to monitor. ","created_at":"2026-02-12T11:30:01Z","display_at":"2026-02-12T11:30:01Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"monitoring","updated_at":"2026-02-12T11:30:01Z"},{"id":"01KH8S5N4TSKRX6A3WBWCV3EHJ","body":"We’ve applied changes to address the issue, and performance has improved.\nWe remain attentive to the situation. ","created_at":"2026-02-12T11:18:23Z","display_at":"2026-02-12T11:18:23Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"monitoring","updated_at":"2026-02-12T11:18:23Z"},{"id":"01KH8QKMD8EYT94P9481J2T1CD","body":"Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.","created_at":"2026-02-12T10:51:03Z","display_at":"2026-02-12T10:51:03Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"investigating","updated_at":"2026-02-12T10:51:03Z"},{"id":"01KH8K316ETVN6NKEJXQSCKVTS","body":"We're currently investigating degraded performance in the mobile and web apps.","created_at":"2026-02-12T09:32:05Z","display_at":"2026-02-12T09:32:05Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"investigating","updated_at":"2026-02-12T09:32:05Z"},{"id":"01KH8HRBR64F1V8JNR77K1PRDZ","body":"We're currently investigating degraded performance in the mobile and web apps.","created_at":"2026-02-12T09:08:47Z","display_at":"2026-02-12T09:08:47Z","incident_id":"01KH8HRBR6QE9TZWNZ9KTV41Z7","status":"investigating","updated_at":"2026-02-12T09:08:47Z"}]},{"id":"01KGQ5NGCGQB86RE427G5MXGP4","name":"Investigating issues with Accounting System Exports","status":"resolved","created_at":"2026-02-05T15:10:25Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-02-12T09:39:57Z","impact":"none","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KH8KHE8WKR7179N0NP8W4ZRY","body":"We have solved this issue for our customers, please get in contact if you continue to see an issue.","created_at":"2026-02-12T09:39:57Z","display_at":"2026-02-12T09:39:57Z","incident_id":"01KGQ5NGCGQB86RE427G5MXGP4","status":"resolved","updated_at":"2026-02-12T09:39:57Z"},{"id":"01KGRZQW1PDNH0RPYCQTM2FWC8","body":"We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.","created_at":"2026-02-06T08:05:20Z","display_at":"2026-02-06T08:05:20Z","incident_id":"01KGQ5NGCGQB86RE427G5MXGP4","status":"monitoring","updated_at":"2026-02-06T08:05:20Z"},{"id":"01KGQ5NGCG2J4K5CZN4HRKF37P","body":"We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.","created_at":"2026-02-05T15:10:25Z","display_at":"2026-02-05T15:10:25Z","incident_id":"01KGQ5NGCGQB86RE427G5MXGP4","status":"investigating","updated_at":"2026-02-05T15:10:25Z"}]},{"id":"01KGPW8M0CTEQ5HHN34ZJE74KA","name":"Mobile app is not loading user data","status":"resolved","created_at":"2026-02-05T12:26:06Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-02-05T13:05:37Z","impact":"major","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KGPYGZJZHE7JZWYRXMWSWTYF","body":"We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.","created_at":"2026-02-05T13:05:37Z","display_at":"2026-02-05T13:05:37Z","incident_id":"01KGPW8M0CTEQ5HHN34ZJE74KA","status":"resolved","updated_at":"2026-02-05T13:05:37Z"},{"id":"01KGPXBP8KPHC8DM2Y6NQ3RC10","body":"We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.","created_at":"2026-02-05T12:45:15Z","display_at":"2026-02-05T12:45:15Z","incident_id":"01KGPW8M0CTEQ5HHN34ZJE74KA","status":"monitoring","updated_at":"2026-02-05T12:45:15Z"},{"id":"01KGPW8M0CMR10SB9J5N8QQYQS","body":"We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.","created_at":"2026-02-05T12:26:06Z","display_at":"2026-02-05T12:26:06Z","incident_id":"01KGPW8M0CTEQ5HHN34ZJE74KA","status":"investigating","updated_at":"2026-02-05T12:26:06Z"}]},{"id":"01KG77ZCW3ZCZBXCRP47BT0KFG","name":"Invoices page not loading for some customers","status":"resolved","created_at":"2026-01-30T10:42:56Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-01-30T12:38:56Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KG7EKTCT5F44SD2BTY0RRWMJ","body":"The issue has been resolved","created_at":"2026-01-30T12:38:56Z","display_at":"2026-01-30T12:38:56Z","incident_id":"01KG77ZCW3ZCZBXCRP47BT0KFG","status":"resolved","updated_at":"2026-01-30T12:38:56Z"},{"id":"01KG7A58CNM706V9WYV7BGQKVJ","body":"We believe the issue is resolved, but are continuing to monitor the situation.","created_at":"2026-01-30T11:21:05Z","display_at":"2026-01-30T11:21:05Z","incident_id":"01KG77ZCW3ZCZBXCRP47BT0KFG","status":"monitoring","updated_at":"2026-01-30T11:21:05Z"},{"id":"01KG77ZCW3DBEXXB00VHC5GVZV","body":"Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.","created_at":"2026-01-30T10:42:56Z","display_at":"2026-01-30T10:42:56Z","incident_id":"01KG77ZCW3ZCZBXCRP47BT0KFG","status":"identified","updated_at":"2026-01-30T10:42:56Z"}]},{"id":"01KG2JRSEX5Y8RYXCK7XKDXD1C","name":"Reimbursement Processing Issue (Delays/Failures)","status":"resolved","created_at":"2026-01-28T15:15:21Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-01-29T07:20:13Z","impact":"major","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KG49ZG0PVZDAYYPJ9KH068DX","body":"Reimbursements and Expense Creation are back online","created_at":"2026-01-29T07:20:13Z","display_at":"2026-01-29T07:20:13Z","incident_id":"01KG2JRSEX5Y8RYXCK7XKDXD1C","status":"resolved","updated_at":"2026-01-29T07:20:13Z"},{"id":"01KG2JRSEXSZCC5HT7VEXZP5PT","body":"We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected","created_at":"2026-01-28T15:15:21Z","display_at":"2026-01-28T15:15:21Z","incident_id":"01KG2JRSEX5Y8RYXCK7XKDXD1C","status":"investigating","updated_at":"2026-01-28T15:15:21Z"}]},{"id":"01KFZ6G1TTHECGA7ESD4REHZJT","name":"Login and cards in web and mobile applications is functional again","status":"resolved","created_at":"2026-01-27T07:43:09Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-01-27T10:11:34Z","impact":"critical","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KFZEZTCDGH2XF7K0S0QCX1GA","body":"After monitoring we are seeing authentication flows working as normal again, closing this incident.","created_at":"2026-01-27T10:11:34Z","display_at":"2026-01-27T10:11:34Z","incident_id":"01KFZ6G1TTHECGA7ESD4REHZJT","status":"resolved","updated_at":"2026-01-27T10:11:34Z"},{"id":"01KFZC7S9ZWDJR6E0HP39WQ9DE","body":"We resolved an issue that impacted login and using cards that should now be functional again","created_at":"2026-01-27T09:23:29Z","display_at":"2026-01-27T09:23:29Z","incident_id":"01KFZ6G1TTHECGA7ESD4REHZJT","status":"monitoring","updated_at":"2026-01-27T09:23:29Z"},{"id":"01KFZ7WYRN9AC8JVT6H31HXF4B","body":"We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.","created_at":"2026-01-27T08:07:40Z","display_at":"2026-01-27T08:07:40Z","incident_id":"01KFZ6G1TTHECGA7ESD4REHZJT","status":"identified","updated_at":"2026-01-27T08:07:40Z"},{"id":"01KFZ7CRXP5FRK3K0A49JEH02K","body":"We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app.\nPlease bear with us while we resolve them.","created_at":"2026-01-27T07:58:50Z","display_at":"2026-01-27T07:58:50Z","incident_id":"01KFZ6G1TTHECGA7ESD4REHZJT","status":"identified","updated_at":"2026-01-27T07:58:50Z"},{"id":"01KFZ6G1TT994AK13A1Y5GZ09R","body":"We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them","created_at":"2026-01-27T07:43:09Z","display_at":"2026-01-27T07:43:09Z","incident_id":"01KFZ6G1TTHECGA7ESD4REHZJT","status":"identified","updated_at":"2026-01-27T07:43:09Z"}]},{"id":"01KF11BHMG76W5PE1XYDQ7DCCH","name":"Privacy Plugin blocking esential services on the web application","status":"resolved","created_at":"2026-01-15T14:36:05Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-01-27T09:26:04Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KFZCCGT1KGNCKFXK58CTHZJK","body":"We're working on a long-term solution in the background","created_at":"2026-01-27T09:26:04Z","display_at":"2026-01-27T09:26:04Z","incident_id":"01KF11BHMG76W5PE1XYDQ7DCCH","status":"resolved","updated_at":"2026-01-27T09:26:04Z"},{"id":"01KF11YX31BC8BDY09M310CZK1","body":"We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place. ","created_at":"2026-01-15T14:46:39Z","display_at":"2026-01-15T14:46:39Z","incident_id":"01KF11BHMG76W5PE1XYDQ7DCCH","status":"monitoring","updated_at":"2026-01-15T14:46:39Z"},{"id":"01KF11BHMGWVC2C4F21DHVJRXF","body":"We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain `[pleo.io](http://pleo.io/)` in this (or similar) privacy plugin.","created_at":"2026-01-15T14:36:05Z","display_at":"2026-01-15T14:36:05Z","incident_id":"01KF11BHMG76W5PE1XYDQ7DCCH","status":"identified","updated_at":"2026-01-15T14:36:05Z"}]},{"id":"01KFSPKF5Q0KXFRZWZYA7XFGX5","name":"Application Performance Issues","status":"resolved","created_at":"2026-01-25T04:29:11Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2026-01-25T11:38:43Z","impact":"none","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KFTF5ZA9N1ASCCE08VN2N5NQ","body":"Application is back to normal.","created_at":"2026-01-25T11:38:43Z","display_at":"2026-01-25T11:38:43Z","incident_id":"01KFSPKF5Q0KXFRZWZYA7XFGX5","status":"resolved","updated_at":"2026-01-25T11:38:43Z"},{"id":"01KFSRM3X2JF9PATD8DMKY4W9N","body":"We have identified and fixed the issue. The application is back to normal now","created_at":"2026-01-25T05:04:30Z","display_at":"2026-01-25T05:04:30Z","incident_id":"01KFSPKF5Q0KXFRZWZYA7XFGX5","status":"monitoring","updated_at":"2026-01-25T05:04:30Z"},{"id":"01KFSPKF5Q0685AS2S424CM5VA","body":"We're experiencing slower than normal performance on both our web and mobile applications following scheduled database maintenance. Users may notice delays when loading pages, accessing expense details, or using various app features. Our engineering team is actively working to restore normal performance","created_at":"2026-01-25T04:29:11Z","display_at":"2026-01-25T04:29:11Z","incident_id":"01KFSPKF5Q0KXFRZWZYA7XFGX5","status":"investigating","updated_at":"2026-01-25T04:29:11Z"}]},{"id":"01KCRRXC591QX0KWKW0WTBR2S4","name":"PR created to listen to the correct service","status":"resolved","created_at":"2025-12-18T13:03:13Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-18T13:11:14Z","impact":"none","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KCRSC1KWBR2M2CZE4B6CYFS8","body":"This was intended for an internal audience - apologies.","created_at":"2025-12-18T13:11:14Z","display_at":"2025-12-18T13:11:14Z","incident_id":"01KCRRXC591QX0KWKW0WTBR2S4","status":"resolved","updated_at":"2025-12-18T13:11:14Z"},{"id":"01KCRRXC59ZMF9BZ4JZ5FS9665","body":"Identified that the executor service was not listening to the Kafka Topic","created_at":"2025-12-18T13:03:13Z","display_at":"2025-12-18T13:03:13Z","incident_id":"01KCRRXC591QX0KWKW0WTBR2S4","status":"identified","updated_at":"2025-12-18T13:03:13Z"}]},{"id":"01KCKYC7SS5KA80NR1JSGCX55M","name":"Card Payments Issues","status":"resolved","created_at":"2025-12-16T16:02:31Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-16T17:39:24Z","impact":"major","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KCM3XM9QVF82END961P56HMN","body":"Payment verification (3DS) is now fully available.","created_at":"2025-12-16T17:39:24Z","display_at":"2025-12-16T17:39:24Z","incident_id":"01KCKYC7SS5KA80NR1JSGCX55M","status":"resolved","updated_at":"2025-12-16T17:39:24Z"},{"id":"01KCKYC7SS9HQ31241VMD789NS","body":"Payment verification (3DS) is temporarily unavailable, which may cause some card payments to fail. We’re investigating.","created_at":"2025-12-16T16:02:31Z","display_at":"2025-12-16T16:02:31Z","incident_id":"01KCKYC7SS5KA80NR1JSGCX55M","status":"investigating","updated_at":"2025-12-16T16:02:31Z"}]},{"id":"01KBPX5GKFJSNJ06A3BN2PNK6Q","name":"Chat and phone calls not working due to upstream provider","status":"resolved","created_at":"2025-12-05T09:23:23Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-05T09:41:41Z","impact":"none","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KBPY70EK11ESHY7E7FT5GN2K","body":"Upstream issues have been fixed and chat and calls should work as normal.","created_at":"2025-12-05T09:41:41Z","display_at":"2025-12-05T09:41:41Z","incident_id":"01KBPX5GKFJSNJ06A3BN2PNK6Q","status":"resolved","updated_at":"2025-12-05T09:41:41Z"},{"id":"01KBPXPN3MTD54MW1RWEMV9S0S","body":"An upstream provider is having issues this morning and you may not be able to reach us by chat or phone. A fix is in progress and you should be able to reach us shortly.","created_at":"2025-12-05T09:32:45Z","display_at":"2025-12-05T09:32:45Z","incident_id":"01KBPX5GKFJSNJ06A3BN2PNK6Q","status":"monitoring","updated_at":"2025-12-05T09:32:45Z"},{"id":"01KBPX5GKFKG1X05Y9B1QGZPAE","body":"An upstream provider is having issues this morning and you may not be able to reach us on chat. A fix is in progress and you should be able to chat to us shortly.","created_at":"2025-12-05T09:23:23Z","display_at":"2025-12-05T09:23:23Z","incident_id":"01KBPX5GKFJSNJ06A3BN2PNK6Q","status":"investigating","updated_at":"2025-12-05T09:23:23Z"}]},{"id":"01KBFCXFF7MQNC5DXY1SVWY6B3","name":"Sporadic errors across the platform related to user management","status":"resolved","created_at":"2025-12-02T11:24:42Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-02T14:18:41Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KBFPW2B7MENZ62A2J0ZPS1V2","body":"We have deployed the mitigations identified.","created_at":"2025-12-02T14:18:41Z","display_at":"2025-12-02T14:18:41Z","incident_id":"01KBFCXFF7MQNC5DXY1SVWY6B3","status":"resolved","updated_at":"2025-12-02T14:18:41Z"},{"id":"01KBFKBBDF2DSTB3B261B9ASP2","body":"We have identified the source of the problem and working on fixes to mitigate.","created_at":"2025-12-02T13:17:08Z","display_at":"2025-12-02T13:17:08Z","incident_id":"01KBFCXFF7MQNC5DXY1SVWY6B3","status":"identified","updated_at":"2025-12-02T13:17:08Z"},{"id":"01KBFCXFF7Z5G9A8WPQVTT37N1","body":"We have identified sporadic error spikes cross the platform related to user management. \nThis has a cascading effect for various areas and could cause problems to validate incoming card-transactions.","created_at":"2025-12-02T11:24:42Z","display_at":"2025-12-02T11:24:42Z","incident_id":"01KBFCXFF7MQNC5DXY1SVWY6B3","status":"investigating","updated_at":"2025-12-02T11:24:42Z"}]},{"id":"01KBCQXQJDT1K6CNX2MCQ95N52","name":"Some users had trouble logging in, or experienced degraded performance","status":"resolved","created_at":"2025-12-01T10:39:21Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-01T11:23:43Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KBD289GECKSKENYPRGR7Z6KV","body":"We have no on-going reports of problems and our internal monitoring is all green","created_at":"2025-12-01T13:39:53Z","display_at":"2025-12-01T13:39:53Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"resolved","updated_at":"2025-12-01T13:39:53Z"},{"id":"01KBD204GG8T32W8JX3EAN289P","body":"We have no on-going reports of problems","created_at":"2025-12-01T13:35:26Z","display_at":"2025-12-01T13:35:26Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"monitoring","updated_at":"2025-12-01T13:35:26Z"},{"id":"01KBD0GTRE7PC7MAM2HSTAVF1M","body":"We’re recovering from an app performance issue and you may see intermittent performance degradation. If something fails or appears slow, please retry. We’re monitoring closely and will post updates here.","created_at":"2025-12-01T13:09:36Z","display_at":"2025-12-01T13:09:36Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"monitoring","updated_at":"2025-12-01T13:09:36Z"},{"id":"01KBCTEZ776C6G12M6JJ43N4RP","body":"We fixed a backend service issue that caused some users to have trouble logging in, or experience degraded performance.","created_at":"2025-12-01T11:23:43Z","display_at":"2025-12-01T11:23:43Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"resolved","updated_at":"2025-12-01T11:23:43Z"},{"id":"01KBCS13Y7GZG7QG8NZ7FK2V9E","body":"We have identified the issue and have rolled out a fix","created_at":"2025-12-01T10:58:41Z","display_at":"2025-12-01T10:58:41Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"monitoring","updated_at":"2025-12-01T10:58:41Z"},{"id":"01KBCQXQJDEKKXA5ZN7TFJ88VT","body":"We’re investigating an issue causing slower performance in the Pleo web and mobile apps. If you’re affected, please try again in 15 minutes. We’ll post updates on [status.pleo.io](http://status.pleo.io \"status.pleo.io\").","created_at":"2025-12-01T10:39:21Z","display_at":"2025-12-01T10:39:21Z","incident_id":"01KBCQXQJDT1K6CNX2MCQ95N52","status":"investigating","updated_at":"2025-12-01T10:39:21Z"}]},{"id":"01KB2HZ03RV77CPG3CM7FH7BRA","name":"Issues submitting out‑of‑pocket expenses","status":"resolved","created_at":"2025-11-27T11:42:47Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-12-01T11:00:37Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KBCS4N72ZDGY9YK3EJBYG15M","body":"We believe our customers no longer see this issue and have successfully adopted the new app version","created_at":"2025-12-01T11:00:37Z","display_at":"2025-12-01T11:00:37Z","incident_id":"01KB2HZ03RV77CPG3CM7FH7BRA","status":"resolved","updated_at":"2025-12-01T11:00:37Z"},{"id":"01KB2HZ03RFPY8G9THP6ZQTZBX","body":"Some customers on mobile are having trouble creating out‑of‑pocket expenses. We’ve released a fix. Please restart the Pleo app or update to the latest version from your app store.","created_at":"2025-11-27T11:42:47Z","display_at":"2025-11-27T11:42:47Z","incident_id":"01KB2HZ03RV77CPG3CM7FH7BRA","status":"monitoring","updated_at":"2025-11-27T11:42:47Z"}]},{"id":"01KAX6YPSYD6J379B4C4CDVMHW","name":"Issues submissing out-of-pocket expenses","status":"resolved","created_at":"2025-11-25T09:54:11Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-11-25T13:28:59Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KAXK80VNMGQBMHH3C9TWYSNR","body":"We have released a new version of the mobile app that fixes this problem, if you have an issue creating or tagging an expense, please update your app, as a first action.","created_at":"2025-11-25T13:28:59Z","display_at":"2025-11-25T13:28:59Z","incident_id":"01KAX6YPSYD6J379B4C4CDVMHW","status":"resolved","updated_at":"2025-11-25T13:28:59Z"},{"id":"01KAXF0T8R5K1A5X9M8GF2WM45","body":"We have released a new version of the mobile app with a fix for this issue","created_at":"2025-11-25T12:15:09Z","display_at":"2025-11-25T12:15:09Z","incident_id":"01KAX6YPSYD6J379B4C4CDVMHW","status":"monitoring","updated_at":"2025-11-25T12:15:09Z"},{"id":"01KAX6YPSYC7TBS0C7ACSBZVHX","body":"A number of our customers have reported that they can’t select tags or submit out-of-pocket expenses.\n\nWe have identified a problem and are rolling out a fix.","created_at":"2025-11-25T09:54:11Z","display_at":"2025-11-25T09:54:11Z","incident_id":"01KAX6YPSYD6J379B4C4CDVMHW","status":"identified","updated_at":"2025-11-25T09:54:11Z"}]},{"id":"01KAGJM2YRRT6E99GXSRVYBA64","name":"Delay in card spends appearing in app","status":"resolved","created_at":"2025-11-20T12:07:58Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-11-20T13:22:56Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KAGPXBJFHGK6BAF3AJD0T41F","body":"We have seen no further issues","created_at":"2025-11-20T13:22:56Z","display_at":"2025-11-20T13:22:56Z","incident_id":"01KAGJM2YRRT6E99GXSRVYBA64","status":"resolved","updated_at":"2025-11-20T13:22:56Z"},{"id":"01KAGN7MXD1FKG7MGJRWH51Q49","body":"Our apps should be operating correctly and be up-to-date. We continue to monitor","created_at":"2025-11-20T12:53:36Z","display_at":"2025-11-20T12:53:36Z","incident_id":"01KAGJM2YRRT6E99GXSRVYBA64","status":"monitoring","updated_at":"2025-11-20T12:53:36Z"},{"id":"01KAGM2ETJMJK0DBJ44NJJZ71B","body":"We have identified and fixed the blocking issue, and card spends are being processed into our application systems. We expect to be caught up shortly.","created_at":"2025-11-20T12:33:18Z","display_at":"2025-11-20T12:33:18Z","incident_id":"01KAGJM2YRRT6E99GXSRVYBA64","status":"monitoring","updated_at":"2025-11-20T12:33:18Z"},{"id":"01KAGJM2YRBAZ7S90ZZ64A603D","body":"\u003e We have identified an issue in getting Card spends into our apps. We are working on this and expect to restore service shortly\n\n ","created_at":"2025-11-20T12:07:58Z","display_at":"2025-11-20T12:07:58Z","incident_id":"01KAGJM2YRRT6E99GXSRVYBA64","status":"identified","updated_at":"2025-11-20T12:07:58Z"}]},{"id":"01KABE91RJ3PVA91SQH6A9WVFX","name":"Pleo experiencing login and other issues","status":"resolved","created_at":"2025-11-18T12:15:50Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-11-18T22:02:55Z","impact":"none","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01KACFW12HDX8G2F0TV3SMYDCM","body":"The issues on our upstream providers’ side have been fully resolved, and all Pleo services are running smoothly again. We are actively assessing additional measures to increase resilience against similar situations in the future.","created_at":"2025-11-18T22:02:55Z","display_at":"2025-11-18T22:02:55Z","incident_id":"01KABE91RJ3PVA91SQH6A9WVFX","status":"resolved","updated_at":"2025-11-18T22:02:55Z"},{"id":"01KABNT90R3H7WV9YSTDM5212C","body":"Transactions and login functionality have been restored. We continue to monitor the situation closely.","created_at":"2025-11-18T14:27:35Z","display_at":"2025-11-18T14:27:35Z","incident_id":"01KABE91RJ3PVA91SQH6A9WVFX","status":"monitoring","updated_at":"2025-11-18T14:27:35Z"},{"id":"01KABF343VNZEVH9F90EGM332M","body":"The issue with our upstream provider has been resolved, but some customers may still experience issues with login and card transactions.","created_at":"2025-11-18T12:30:04Z","display_at":"2025-11-18T12:30:04Z","incident_id":"01KABE91RJ3PVA91SQH6A9WVFX","status":"identified","updated_at":"2025-11-18T12:30:04Z"},{"id":"01KABE91RJMDGPYWBH3JYAE57T","body":"We are experiencing issues due to an upstream provider. We are investigating.","created_at":"2025-11-18T12:15:50Z","display_at":"2025-11-18T12:15:50Z","incident_id":"01KABE91RJ3PVA91SQH6A9WVFX","status":"investigating","updated_at":"2025-11-18T12:15:50Z"}]},{"id":"01K9CPCJ3HDCZMGZS1HVHFVKX6","name":"Degradation of experience in processing of invoices","status":"resolved","created_at":"2025-11-06T13:41:06Z","updated_at":"2026-03-12T18:30:28Z","resolved_at":"2025-11-07T14:24:32Z","impact":"minor","page_id":"01JEV56RY0P76Q6QPHRZN5SJ9D","incident_updates":[{"id":"01K9FB8SBK4DWY6H1F8VHF69S6","body":"The **Invoice Processing** component is now fully **Operational**.\n\nWe have successfully restored and rolled out the primary API, and all systems are functioning normally.\n\nAll invoices have been processed, and performance has returned to expected levels.\n\nThank you for your patience while we worked to resolve this issue.","created_at":"2025-11-07T14:24:32Z","display_at":"2025-11-07T14:24:32Z","incident_id":"01K9CPCJ3HDCZMGZS1HVHFVKX6","status":"resolved","updated_at":"2025-11-07T14:24:32Z"},{"id":"01K9CRZ8PM9S46J1ZW9H8AH71C","body":"We’d like to note that in our previous update, the component status was not correctly updated.\n\nThe **Invoice Processing** component has now been marked as **Operational**, as the issue has been resolved. All invoices have been successfully processed using our fallback API, and the system continues to perform as expected. As noted, We are working with our provider to restore the primary API and will provide an update once it is back in service.\n\nThank you for your understanding and patience.","created_at":"2025-11-06T14:26:16Z","display_at":"2025-11-06T14:26:16Z","incident_id":"01K9CPCJ3HDCZMGZS1HVHFVKX6","status":"monitoring","updated_at":"2025-11-06T14:26:16Z"},{"id":"01K9CRNBKSQZ5R2BF17GVRWRR0","body":"To mitigate the impact, we temporarily switched to an older, less powerful API to ensure continuity of service. All pending invoices have now been successfully processed using this fallback method.\n\nWe continue to monitor the situation and are coordinating with our provider to restore the primary API and prevent future disruptions.\n\nThank you for your patience and understanding during this incident.","created_at":"2025-11-06T14:20:52Z","display_at":"2025-11-06T14:20:52Z","incident_id":"01K9CPCJ3HDCZMGZS1HVHFVKX6","status":"monitoring","updated_at":"2025-11-06T14:20:52Z"},{"id":"01K9CPCJ3HVK54784TF6V61Q31","body":"We are currently experiencing an outage affecting invoice processing due to issues with our third-party provider. As a result, users may experience failures or delays when submitting or processing invoices. Our team is actively monitoring the situation and working to restore service as quickly as possible.\n\nNext update: We will provide an update as soon as more information becomes available or within 30 minutes.\n\nThank you for your patience and understanding.","created_at":"2025-11-06T13:41:06Z","display_at":"2025-11-06T13:41:06Z","incident_id":"01K9CPCJ3HDCZMGZS1HVHFVKX6","status":"investigating","updated_at":"2025-11-06T13:41:06Z"}]}]}